ResolveHead-to-Head Comparison
Your current setup vs. Resolve.
Eight metrics. No spin.
Industry averages for legacy MSPs and in-house Tier 1 teams — benchmarked against Resolve's guaranteed SLA commitments.
Metric
Current / Legacy
Resolve
Initial Response Time
Speed
4–8 hours
< 4 minutes
First-Call Resolution Rate
Quality
52%
89%
Cost Per Ticket
Cost
$18–$35
$7–$12
After-Hours Coverage
Coverage
On-call rota (patchy)
24/7 staffed NOC
Escalation Path Clarity
Process
Varies by technician
Defined SLA tiers
Employee Satisfaction (CSAT)
Experience
3.1 / 5
4.8 / 5
Ticket Backlog (avg)
Volume
340+ open tickets
< 12 open tickets
Onboarding Time
Setup
3–6 months
14 days
The gap is the argument. The numbers are yours.
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Client Outcomes
Numbers from real deployments.
Not projections. Not averages.
Three mid-market companies. Three different pain points. One outcome.
MSP Migration
Meridian Financial Group
Financial Services · 620 employees
Cost per ticket
Before$31/ticket
With Resolve$9/ticket
“Our previous MSP was billing us for 1,800 tickets a month. Resolve showed us 600 of those were duplicates being re-opened. We fixed the root cause in week two.”
DC
Derek Callahan
VP of IT Operations
Burnout Recovery
Cascade Logistics
Supply Chain · 1,100 employees
Avg. first response
Before6.2 hrs
With Resolve3.8 min
“My team was spending 70% of sprint capacity on password resets. After Resolve took Tier 1, we shipped three infrastructure projects in Q1 that had been sitting on the backlog for 18 months.”
PN
Priya Nambiar
Director of Infrastructure
Cost Transparency
Northgate Health Systems
Healthcare IT · 340 employees
Annual help desk spend
Before$412K/yr
With Resolve$147K/yr
“I asked for a line-item breakdown from our old MSP and they couldn't produce one. Resolve sends a weekly report with every ticket categorized by root cause. That's the transparency I needed.”
MO
Marcus Osei
CFO
847
Tickets resolved today
< 4 min
Avg. first response
89%
First-call resolution
60%
Cost reduction avg.
Free Infrastructure Audit
Run your full audit.
Know in 48 hours what your help desk is actually costing you.
A senior Resolve engineer reviews your ticket data, response history, and escalation paths. No automated reports — real analysis.
Full Infrastructure Audit
48-hour turnaround · No commitment
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What's in your audit
- Response time analysis vs. industry SLA benchmarks
- True cost-per-ticket breakdown including hidden overhead
- Top 5 ticket categories driving your backlog
- Engineer utilization rate and burnout risk score
- Projected 12-month savings with Resolve
SOC 2 Type II certified
NDA available on request
Resolve24/7 · Tier 1–3 Coverage · SLA-Backed · US-Based NOC